Petition to Improve Call Centre Performance in Ekurhuleni
Comments
#4
The municipal numbers are always unavailable and the line is cut off after so many rings.(Benoni, 2019-11-18)
#6
Improve the Ekurhuleni call centre.(Bedfordview, 2019-11-18)
#16
For better service.(Nigel, 2019-11-18)
#18
The service at the call center is very poor. You call and you need an ambulance or police then they only come after 3 hours.(Springs, 2019-11-18)
#19
Always hearing complaints regarding the call centre. If by chance it gets answered after waiting about an hour, theynpick up and put down again(Germiston, 2019-11-18)
#29
They are pathetic(Alberton, 2019-11-18)
#30
Had very bad service from them the last 2 weeks(Ekhurhuleni, 2019-11-18)
#31
I am a concerned resident(Ekurhuleni, 2019-11-18)
#32
I'm signing this petition because it is such a struggle to get hold of them ...(Boksburg, 2019-11-18)
#33
It's so hard to get hold of anyone at the call center if we have a problem(Alberton, 2019-11-18)
#34
Calling the call centre is very frustrating, if you do get an answer the background noise is unbearable. All answers are stock and rarely of any help.(Germiston, 2019-11-18)
#35
I cant deal with this problem any more(germiston, 2019-11-18)
#36
Tired of struggling to get service from Call Centre. Firstly you NEVER get through and then pathetic service if you do.(Germiston, 2019-11-18)
#38
You can never ever get through and when you do 9 out of 10 times it was a waste of time and they refuse to give a reference no. The service is pathetic(Germiston, 2019-11-18)
#46
Service is non existant they do not even answer and if they do after you tried for the umpteenth time they can never give u any proper feedback or information(Boksburg, Gauteng, 2019-11-18)
#47
It is impossible to log a complain(Alberton, 2019-11-18)
#48
The government has made no effort to recoup stolen and state capture money and not one person has been arrested or in jail(Boksburg North, 2019-11-18)
#49
Tired of bad service. Something needs to be done(Germiston, 2019-11-18)
#51
We need to speed up the system....nobody has time to sit and wait for 25min to speak to the call centre agents(Kempton Park, 2019-11-18)
#53
The call centre takes too long to answer their fone and the line is silent for a long time. The agents need retraining in telephone skills.(Brackendowns Alberton, 2019-11-18)
#54
Frustrating when you call and get cut off 6 times and when they eventually answer you actually hope they never did.(Kempton Park, 2019-11-18)
#55
Services needs to improve and if the call centre does not funtion optimally services can't improve(Boksburg, 2019-11-18)
#56
We pay premium rates and taxes in bedfordview so if we need repairs/support then the call center is our first port of call. They should be adequately equipped to deliver this service.(Bedfordview, 2019-11-18)
#58
They are useless(Alberton, 2019-11-18)
#62
I agree to service problems(Springs, 2019-11-18)
#66
Phones are not answered or they are and just put down!(Alberton, 2019-11-18)
#78
The call centre is sub-standard.(Kempton Park, 2019-11-18)
#79
I am fed-up(Kempton park, 2019-11-18)
#80
Poor service delivery by incompetent people employed with our tax money.(Kempton Park, 2019-11-18)
#83
Because the call centre at Ekurhuleni is employing unprofessional people’s and to try to talk to them is a nightmare(Gauteng, 2019-11-18)
#86
The call centrevis psthetic(Kempton Park, 2019-11-18)
#87
We need to heard when there is a fault with either a drain or a broken street light ...There is no service delivery at all
(BOKSBURG, 2019-11-19)
#90
I frequently call in to log a complaint only to hear a lot of voices and then the phone goes off and then not to be answered on a ring back.(Alberton à, 2019-11-19)
#92
I am signing this because I am fed up with phoning the call centre and they don't know what is really happening regarding my problem. They need to be better educated to deal with customers and our frustrations(Elspark, 2019-11-19)
#93
It is very difficult to get through to the call centre and they dont give any info why the power is off or when it will be sorted. The people working there are also very rude and some times they just cut you off. You can hang on for a very long time to get trough(Germiston, 2019-11-19)
#94
To fix the slow service(Boksburg, 2019-11-19)
#98
I have a problem connecting to the call center.(Kempton park, 2019-11-19)
#99
The app works and they done.(Kempton Park, 2019-11-19)
#101
Not reaching anybody when having to report issues are unaccessible.(Gauteng, 2019-11-19)
#102
The call center is pathetic IF you ever get through to them. Mostly the phone just rings then the call gets cut. Most agents are rude.(Germiston, 2019-11-19)
#104
Please as we all have to do as allocated and to the utmost best. Not just for the sake of earning a salary. Community forms part of the unhelpful people there(Germiston, 2019-11-19)
#106
To improve the call centre performance and poor call centre service(Alberton, 2019-11-19)
#109
We were without power for 5 days. After they put in the fibre(Alberton, 2019-11-19)
#112
There have been numerous times when I phoned the call centre and it either 1. Just rings for ever and ever 2. Can hear the phone being picked up and call ended. Most of these occurs various times during the day and night.(Boksburg North, 2019-11-19)
#113
We have difficulty in getting through to enable us to report outages(Germiston, 2019-11-19)
#114
I’m signing because we deserve better service !(Boksburg, 2019-11-19)
#115
CoE lost 2 very special employees to Tshwane being Zukiswa Ntsekeni and Thandi Radebe who could've made s difference but were oustrcised by the likes of the protected Goodness Nhlapo.(Alberton, 2019-11-19)
#118
I try to report water leaks almost on a weekly basis, often get no reply from call centre. Operators often don't seem to know how to deal with complaints or complainants!(Germiston, 2019-11-20)
#120
Service sucks and call centre is unreachable(Kempton park, 2019-11-20)
#121
To improve the overall call centre performance(Boksburg, 2019-11-20)
#123
Total waste of time even calling the call center(edenvale, 2019-11-20)
#124
Struggle to get through to call center to log a complaint, really poor service.(Alberton, 2019-11-20)
#128
They are useless. I try to solve a problem a couple of weeks ago and the person that was suppose to help, the phone just rings. Nobody was prepared to help😡(Boksburg, 2019-11-21)
#131
No one answers or call gets dropped.(Kempton park, 2019-11-21)
#133
The call centre staff needs assistance on how to assist callers who desperately need help and answers(Albemarle, 2019-11-22)
#136
Tired of bad service at the Ekurhuleni municipality. We go there they reading the newspaper special while we wait for them to attend to us. They treat us as if we doing they a favor. If we phone the calls get dropped 😡(Boksburg, 2019-11-22)
#142
At times after making your selection the line either goes dead or background chatting is heard but your call is not answered. Also when following up on a fault it seems that any "update" is given just to get rid of you. If you phone again 5 mins later to follow up another person gives a completely different update. At times you cannot get through at all when calling.(Germiston, 2019-11-26)
#148
we struggle to get the calls locked(Boksburg, 2019-11-26)
#151
I have called the call centre numerous times due to electricity failures... many of the times you just cant get through.. person picks up call and drops the call immediately.. or you just get told that a technician will come around to your residence when they are available... after the 4 th call then only a technician arrives(Boksburg, 2019-11-26)
#152
The call centre needs to remain connected to the repair team to be able to give proper feedback when new calls come in or enquiries are made regarding existing faults(Germiston, 2019-11-26)
#153
Phone gets answered but nobody speaks to you or you just get cutoff.(Germiston, 2019-11-26)
#154
The call Centre is there for a reason.. Very inefficient.. Battle to get thru... Or answered and very rude... Not helpful at all....(Klopperpark, 2019-11-26)
#155
Bad service from call Centre(Germiston, 2019-11-26)
#158
It is most frustrating when one needs to log an issue that needs attention and you keep on getting thrown off the line.Also once a call eventually logged and noted there is no feedback mechanism available for the call Centre.
(Edenvale, 2019-11-26)
#159
I’m tired of pathetic service delivery(Boksburg South, 2019-11-26)
#161
Poor service from call centre as well as Ekurhuleni(Boksburg, 2019-11-26)
#162
I have a call center experience and I would like to apply.(Germiston, 2019-11-26)
#164
The call centre is non existent(Boksburg, 2019-11-26)
#167
Employing call centre staff that sound asif you have just woken them up is unacceptable. Many do not listen to what the client is saying. They are experts at putting the phone down when you're still talking to them.(Marlands Germiston, 2019-11-26)
#168
I'm signing this petition because I am an interested and affected party (I&AP). I am a resident of Ekurhuleni and I aspire for an efficient and high performing call center.(Edenvale, 2019-11-26)
#170
They are useless trying to solve my prepaid meter since 20 nov 2019 still not fixed(Germiston, 2019-11-26)
#175
To improve better call Centre performance(Boksburg, 2019-11-26)
#179
I want Ekurhuleni Call Centre to improve their performance. Im still awaiting my street lights to be turned back on for 6weeks that I logged(Germiston, 2019-11-26)
#182
The call centre at Ekurhuleni is atrocious. They are rude and inefficient.(Edenvale, 2019-11-26)
#183
We need efficient fast and professional people to man the call centre.(Germiston, 2019-11-26)
#184
I call on the City of Ekurhuleni Customer Care call centre to overhaul the call centre system, to provide customers effortless access to call centre agents and ensure the speedy resolution to queries.(Germiston, 2019-11-26)
#185
I call on the City of Ekurhuleni Customer Care call centre to overhaul the call centre system, to provide customers effortless access to call centre agents and ensure the speedy resolution to queries.(Germiston, 2019-11-26)
#187
The call centre service at times is virtually non-existant which is very frustrating especially if you don't have time and money to waste to report a service problem which basically needs immediate attention!(Germiston, 2019-11-27)
#188
Call centre staff seem unmotivated to assist. Calls on hold or answered then dropped immediately. Maybe salaries can be productivity linked - cannot see any other solution - money talks. Supervisors included(Boksburg, 2019-11-27)
#189
Call centre poor(Germiston, 2019-11-27)
#192
So sick of calling the call centre regarding service related issues and not getting through. Either not answered or get cut off.(Germiston, 2019-11-27)
#196
The service is very poor and it can be improved drastically(Kempton Park, 2019-12-03)
#197
We need service and calls answered(Nigel, 2019-12-04)
#198
The call centre is the heart of every aspect of keeping Ekurhuleni and the community operating. Whether it is infrastructure, emergencies, health, security, administration etc. this is our contact facility. This facility works 50 percent of the time only which is unacceptable when residents cannot get assistance. This call centre fails in all aspects of being successful.(Bedfordview, 2019-12-04)
#199
I had a very bad experience no response for 4 days. They lie and make promises with no results. They just dont care(Alberton, 2019-12-09)
#200
There is no response from the call center after 41hours and 46 calls REF 3998824(Ekurhuleni, 2019-12-09)